Last updated: [ 12/08/2023 ]

Thank you for choosing iptv-stramtv . We strive to provide quality IPTV services to our customers. This Refund Policy explains our policy regarding refunds for our services.

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Refund Eligibility

1 – Subscription Plans: We offer subscription plans for our IPTV services. Refunds may be requested within 7 days of the subscription start date. After this period, no refunds will be issued for the current subscription period.

2 – One-Time Purchases: For one-time purchases, such as pay-per-view events or special packages, refunds may be requested within 24 hours of the purchase. After this period, no refunds will be issued.

Refund Process

To request a refund, please contact our customer support team at [email protected] or by contacting +212 656339677 . In your refund request, please provide the following information:

• Your full name
• Date of purchase
• Order or subscription ID
• Reason for the refund request

Non-Refundable Items

Certain items and situations are non-refundable:

• Used Services: If you have used our services during the subscription period, you may not be eligible for a refund.
• Violations: If you have violated our terms of use or engaged in prohibited activities, refunds may not be granted.
• Technical Issues: We are committed to resolving technical issues promptly. Before requesting a refund due to technical problems, please contact our support team for assistance.

Processing Time

Refund requests will be processed instantly . The refund will be issued to the original payment method used for the purchase.